Deen-Gross Eye Centers - Merrillville and Hobart
At Deen-Gross Eye Centers your comfort and safety are important to us, and we want you to feel welcome from the moment you step into our office. We understand that your first experience with a new vision center can be intimidating; rest assured, we will do everything that we can to help you feel comfortable every step of the way. The following set of guidelines will help guarantee that you are fully prepared for your first visit, so you can confidently move forward with your vision care.
How to Prepare
We believe that patients can get the most out of their vision care when they are well-prepared and well-educated. Properly preparing for your initial consultation will ensure that the appointment runs smoothly, all of your questions and concerns are addressed, and that there will be no unwelcome surprises. Before visiting us, there are several things you can do that will enable you to take full advantage of your time in our office. This includes:
- Gather your health records and medical history information
- Verify your insurance coverage
- Prepare a list of questions to ask during your appointment
- Consider the topics you would like to discuss with our specialists, including your personal goals and needs
What to Expect
Your first visit is an opportunity not only to receive superlative vision care, but to get to know our doctors and their staff. We want our patients to view their vision care as an experience, not a simple exchange of services, and encourage you to ask questions, and feel at ease.
During your first appointment, our ophthalmologists will take the time to discuss your specific goals, as well as address any questions or concerns you may have regarding treatment. It is important to be honest and open about your questions and concerns in order to allow our team to provide vision care that will suit your needs and wants. Our specialists will also review your health records and perform a thorough eye examination. This may include screenings and tests, and will help our experts to get an accurate idea of your overall health and vision conditions, in order to begin planning adequate vision care.
After this initial examination, our specialists will discuss all of your treatment options, as well as the risks and benefits of each, so that you can make an informed decision regarding your health. By working together, you and our doctors can create an effective, customized treatment plan that will help you obtain optimal health and a clear, crisp vision. We ask that you schedule your appointment at a time that is convenient for you, so we can devote ample time to your vision care.
It is important to contact your insurance company and verify your coverage prior to your appointment. Our friendly staff can assist you with any payment-related questions. In the event that your desired treatment is not covered by your insurance company, we offer several financing options including CareCredit™ and structured payment plans. We also accept most major credit cards. Understanding your coverage prior to your appointment will help you make treatment decisions that best suit your individual situation.
Contact Us Today
At Deen-Gross Eye Centers we want all of our patients, new and established, to feel comfortable with their vision care. If you have any questions or concerns about your first appointment, a member of our friendly office staff would be happy to assist you.
"After wearing glasses my entire life, Dr. Gross corrected my eyesight to better than 20/20 vision."Richard B - St. John, IN